Local Scam Warning
In the past few weeks, utilities all across the area have received calls from consumers reporting scams.
The scam is always the same story. A consumer receives a phone call from someone who said their payment had been denied, or never received, and demands immediate payment or they would shut off their power. There are two main utility scams:
If you receive a suspicious call or a visit from someone telling you the electric service will be disconnected unless you provide a debit or credit card or a personal financial account number, close the door or hang up and contact the cooperative office. After calling
Lorain-Medina Rural Electric directly to confirm we did not contact you, notify your local authorities. However, if the person is at your home, please be safe and contact the local authorities for assistance.
If a Lorain-Medina Rural Electric employee contacts you by phone, it is the policy of
Lorain-Medina Rural Electric Cooperative to NEVER request confidential, personal financial information - like a credit card number or checking/savings routing and account numbers. When a member is asked to pay a delinquent bill they are re-directed to the cooperative's automated system or asked to make a payment using SmartHub online. Chances are, anyone contacting members asking for a payment is not employed or authorized by the cooperative.
Tips for Spotting a Scam:
Because Lorain-Medina Rural Electric does sometimes contact members by phone, it can be difficult to tell a scammer from a member representative. Here are some tips:
Have you signed up for SmartHub?
Download the FREE SmartHub app for your smartphone or tablet to make paying and managing your electric bill even simpler!